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Dealing with Negative Feedback

February 8, 2007 at 4:55 pm · Filed under eBay

As standard, we recommend you deal with negative feedback by following the method outlined below:

    1. Go to the feedback forum: http://pages.ebay.co.uk/services/forum/feedback.html

    2. Go to ‘Reply to Feedback Received’ Reply to the buyers feedback using FACTUAL information to back up what caused the problem to the buyer, and give future buyers reassurance.

    2. Go back to the feedback forum and click ‘Leave Feedback’, find the item and leave a negative feedback for the buyer using factual information again.

    2. Email the buyer and explain (again if needs be) the cause of the problem, your resolution, and state that you would like to mutually withdraw the negative feedback.

    3. Go to http://feedback.ebay.co.uk/ws/eBayISAPI.dll?MFWRequest and attempt to mutually withdraw the feedback. If the buyer agrees to mutually withdraw, feedback for both you and the buyer will be removed from both accounts. (your feedback score / % will reflect this).


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